UX Writing

Compelling web copy for a policy update


The organization updated a product policy, but the new policy description was not written for the web. The copy ignored a key audience and was written in sprawling paragraphs that included insider jargon. The organization needed a web page that speaks to all target audiences, supports business goals, and facilitates an easy user experience.


Caleb edited the copy and redesigned the page so that it’s accessible and relevant for current and prospective customers. The new copy explains an important policy in plain language, and the web page is easy to scan.


  • Users can scan the page to quickly find relevant information
  • The organization can leverage the page as a marketing and sales tool

skills required

  • UX writing

See Caleb’s other projects